トラブルシューティング
よくある問題、データ差異、その解決方法を説明します。
Frequently Asked Questions
No. If your email verification or TikTok Shop connection is not finished, signing in with the correct email and password resumes the same registration. Dashboar...
Missing or Zero Metrics
If metrics like COGS, Gross Profit, Margin, ROI, or Ad Spend show as $0 or do not appear, it usually means the required source data has not been set up yet. Eac...
My Numbers Don't Match TikTok
Dashboardly metrics are validated against official TikTok data exports. Settled figures reconcile when the same report, accounting basis, timezone, and gross/ne...
Why Is My Data Delayed?
Some of your data updates in real time, and some takes days to finalize. This is because TikTok settles financial details (fees, taxes, exact shipping costs) on...
Why Isn't My AI Assistant Working?
When an AI assistant cannot read your Dashboardly data, the cause is usually one of: a revoked OAuth connection, a missing or revoked API key, the wrong shop sc...