Troubleshooting
Common issues, data discrepancies, and how to resolve them.
Frequently Asked Questions
No. If your email verification or TikTok Shop connection is not finished, signing in with the correct email and password resumes the same registration. Dashboar...
Missing or Zero Metrics
Zero can be a valid result. A dash, blank value, or preparation notice can mean that a ratio has no valid denominator or that the report data is not ready. Firs...
My Numbers Don't Match TikTok
Dashboardly metrics are validated against official TikTok data exports. To reconcile settled figures, compare the same report, accounting basis, timezone, and g...
Why Is My Data Delayed?
Order data and settlement data follow different update schedules. Recent order figures can appear before TikTok provides settled fees, taxes, shipping costs and...
Why Isn't My AI Assistant Working?
When an AI assistant cannot read your Dashboardly data, the cause is usually one of: a revoked OAuth connection, a missing or revoked API key, the wrong shop sc...