Troubleshooting
Common issues, data discrepancies, and how to resolve them.
Frequently Asked Questions
Go to Settings > Accounts and click "Connect TikTok Shop." You will be redirected to TikTok to authorize read-only access. The process takes less than a minute....
Missing or Zero Metrics
If metrics like COGS, Gross Profit, Margin, ROI, or Ad Spend show as $0 or do not appear, it usually means the required source data has not been set up yet. Eac...
My Numbers Don't Match TikTok
Dashboardly metrics are validated against official TikTok data exports and match to the exact dollar for settled orders. We continuously verify our calculations...
Why Is My Data Delayed?
Some of your data updates in real time, and some takes days to finalize. This is because TikTok settles financial details (fees, taxes, exact shipping costs) on...
Why Isn't My AI Assistant Working?
When an AI assistant cannot read your Dashboardly data, the cause is almost always one of: a missing or revoked API key, a key bound to the wrong shop, an outda...