Overview
After you connect a TikTok Shop, Dashboardly starts importing the data available to your authorized shop. The import runs in the background, so you can continue using the app while information appears.
What Data Is Imported?
Depending on the market, the permissions you granted, and the data TikTok makes available, Dashboardly can import products, inventory, orders, returns, and financial statements. Some information may be unavailable for a particular shop or may arrive later than other information. The imported data is used to prepare the reports available for your shop.
When Will My Data Appear?
There is no fixed completion time. Import time depends on the amount of available data and TikTok's response time. Orders can appear before their related financial statements. TikTok generates statements separately; they can be shown only after they become available and are synchronized. A missing statement does not necessarily mean the order was not imported.
How Does Data Stay Up to Date?
Dashboardly continues updating connected shops automatically. Different data types can refresh at different times; an incoming update may also need processing before it appears in a report. Do not treat an order, statement, and profit figure as simultaneously final.
What If Data Seems Missing?
Check that your shop is connected under Settings > Shops. If data is still missing or you need an import check, contact us through Settings > Support with the shop and affected date range. There is currently no customer-facing manual import or detailed import-progress screen in the production app.