Orders

What is this page?

The Orders page gives you a detailed, searchable list of every order placed in your TikTok Shop. You can search by order ID or customer name, filter by date, status, payment method, and amount, view geographic distribution on a map, and export your order data to CSV. Clicking any order opens a detail modal with the full breakdown.

Key Metrics on This Page

Summary Cards

A row of metric cards at the top provides a quick snapshot of order activity for the selected date range.

Total Orders

• What it shows: The number of orders placed during the selected period.
• Important: Counts unique orders, not individual items. One order with 5 items counts as 1.

Total Revenue

• What it shows: Total gross sales from all orders in the period.
• Formula: Sum of all order subtotals (before discounts)

Average Order Value (AOV)

• What it shows: The average dollar amount per order.
• Formula: Total Revenue / Total Orders
• Important: A higher AOV generally indicates customers are buying more per transaction.

Units Sold

• What it shows: Total number of individual items sold across all orders.

Refund Orders

• What it shows: Number of orders that had a refund, return, or replacement processed.

Cancelled Orders

• What it shows: Number of orders that were cancelled.
• Important: Cancelled orders are excluded from revenue and profit calculations (unless the product was already shipped without a return).

Features

Search

Search by order ID or customer name. The search works across all orders in your shop, not just the current page.

Filters

Click the "Filters" button to access advanced filtering options:

• Date range -- filter orders by creation date
• Order state -- filter by fulfillment state (e.g., Awaiting Shipment, In Transit, Delivered)
• Order status -- filter by status (e.g., Completed, Cancelled)
• Payment method -- filter by how the customer paid
• Amount range -- filter orders by minimum and/or maximum order value
• Active filter count -- a badge shows how many filters are currently active

Geographic Distribution Map

Toggle the "Geographic distribution" switch to display a map showing where your orders are coming from. This helps you understand your customer geography and identify strong or emerging markets.

Order Table

The main table shows each order with key information:

• Order ID -- TikTok order identifier
• Customer name
• Order date
• Status -- current order status (e.g., Delivered, In Transit, Cancelled)
• Total amount
• Items -- number of items in the order

Click any row to open the order detail modal.

Order Detail Modal

When you click an order, a modal opens with the complete breakdown:

• Product details (name, SKU, quantity, price)
• Payment information
• Shipping details and tracking
• Status history
• Refund information (if applicable)
• Finance and reconciliation details, including each order-linked TikTok statement adjustment, its signed settlement impact, a plain-language reason, the raw TikTok transaction type, and the statement/transaction identifiers needed to cross-check it in Seller Center

When TikTok first sends an estimated transaction and later sends its finalized version, Dashboardly shows the finalized entry once. Reserve movements are not presented as order-linked expenses because they affect payout timing rather than Operating or Net Profit.

CSV Export

Export your filtered order list to a CSV file for external analysis, accounting, or record-keeping. The export respects your current filters and date range.

FBS Shipping Import

If you use FBS (Fulfilled by Seller) shipping, you can import your actual shipping costs to replace the default values. This ensures your shipping expense calculations are accurate.

Common Questions

Why does my order count differ from TikTok Seller Center?

Dashboardly syncs orders from TikTok's API. Minor differences can occur due to: (1) sync timing -- very recent orders may not have been imported yet, (2) date boundary differences -- Dashboardly uses UTC for date boundaries which may differ from your local timezone, and (3) order status changes that happen between syncs.

Why do some orders show as "Cancelled" but still appear in my metrics?

Cancelled orders are generally excluded from revenue calculations. However, if an order was shipped before cancellation and the product was not returned, the Cost of Goods Sold (COGS) for that order is still counted because you lost that inventory. See Inventory for more details on COGS handling.

How often are orders synced?

Orders are imported automatically. New orders arrive via real-time webhooks from TikTok (within minutes of being placed). A full sync runs periodically to catch any orders that may have been missed. You can also trigger a manual import from Settings.

Why do the financial details in an order show estimated values?

When an order first arrives, Dashboardly estimates platform fees based on your shop's historical fee rate. As TikTok settles the transaction (usually within 1-15 days), the exact amounts replace the estimates. You may see small changes in fee values as this settlement data arrives.

Can I export all orders at once?

Yes, select your desired date range and click the export button. The CSV export includes all orders matching your current filters. For very large date ranges, the export may take a moment to generate.